Executive Program in Customer Experience
Achieve the WOW! effect in your customers
Achieve the WOW! effect in your customers
The Executive Program is eminently practical, comprehensive and effective in starting up and making a successful Customer Experience come about in organizations of all sizes and business sectors.
The Program goes into all aspects connected with the Customer Experience: behaviour, habits, a new decision-making process for the customer, innovation, digital transformation, cultural transformation, Employee Experience, neuromarketing, etc.
The Program works on all stages of the customer journey applying a methodology for its design. Discover how to gauge experiences to create a brand promise and to design unforgettable customer experiences.
Managers, professionals and entrepreneurs in all sectors who are looking to boost their knowledge of the design and application of a Customer Experience strategy that both stands out and produces results.
Professionals who aim to acquire the key competencies for the application of a Customer Experience strategy in their organization, acquiring expertise in innovation, digital transformation, business analytics and neuromarketing.
The program comprises of 6 modules
* Optional 360º personalized evaluation of model i4 and Debrief competitions
Director CEO Quid Qualitas. Expert in Marketing, Sales, Customer&Employee Experience and Coach executive. Certificate in model i4 of Neuroleadership. Vice president of the AEC Customer Experience Committee. Degree in Mathematical Sciences specialising Statistics and Operational Research and Methodology of Mathematics. Over 20 years’ experience in Marketing, Communications, Sales Consultancy and Human Resources Management.
Managing Partner of Konnectare Values Expert in neuroleadership Digital and Cultural Transformation. Executive coach with 19 years’ experience in Telecommunications companies 10 years’ experience in development of managerial skills. Computer engineering from the Madrid Polytechnic University. Master's degree in Human Resources Management from the Madrid Association of Political Scientists and Sociologists. Executive Coach certificate obtained from Intuition Coaching. Certified in NLP (Neurolinguistic Programming) by IPH, i4 Neuroleader Trainer in Model i4 Neuroleadership awarded by the About my Brain Institute.
Director of QQ Digital: Customer Deep Learning. Expert in Business Analytics applied to Business, Strategy, Marketing and Market/Customer Development. Collaborator in Engineering Mathematics and Big Data technology consultancy. She has over 215 years’ experience running strategic projects within the IBERIA group. She holds a degree in Mathematical Sciences from the Madrid Complutense University, graduate of the Big Data Analytics Executive Program at ESADE and has an Executive Master's degree in "Leadership and Management of People" from OTTO-WALTER INTERNATIONAL
CEO 4Doctors. Expert in Marketing and Customer Experience. Vice President of the Customer Experience Community of the Spanish Quality Association (AEC). She has a degree in Economic Sciences from the Autonomous University of Madrid, and has over 20 years managerial experience in the areas of Marketing, Experience and Customer Service, Commerce and Consultancy, Big Data and Digitalisation in multinationals in the financial and health sectors.
Head of Area Customer Experience at Minsait by Indra. She is a specialist in Markets and Customer Experience. With over 15 years as a Strategic Consultant. She has a degree in Business Management and Administration from the Autonomous University of Madrid. Member of the AEC Customer Experience Committee and Vice President of the Métricas Commission.
Director of Customer Experience and Operations Control in SAGE. Specialist in Customer Experience, CEM, Quality, Innovation, and Operations Control. Vice President of CEX Methodologies Committees at the AEC. Degree in Economics, Business Administration and Management from Carlos II University Madrid.
Creative Director Quid Qualitas. Specialist in imagination and innovation at Customer Experience. Expert in Co-Creation programmes. He holds a degree in Fine Arts from the UCM Fine Arts Faculty (Madrid). His works have been bought by various private collections and featured in both collective and individual exhibitions.
Directora de Experiencia de Cliente en Vodafone. Con más de 20 años en consultoría y ope-radores europeos en áreas de estrategia, marketing y ventas, servicio al cliente, BPO inter-nacionales, CRM y tecnología. Experta en experiencia y servicio al cliente, liderando equipos multidisciplinares y multiculturales y procesos de trasformación. Executive MBA, Instituto de Empresas. Licenciada en Físicas, Universidad Complutense de Madrid.
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