CEU IAM Business School te invita al evento "La Experiencia de Cliente en acción. Caso de éxito Evo Banco"
Touchpoints para sorprender y fidelizar. Customer Journey líquido
Evo Banco tiene una historia exitosa que contar en Experiencia de Cliente. Además de los premios y galardones obtenidos, tiene el NPS (Net Promoter Score) más alto en el sector bancario español.
Conocer de primera mano las acciones y estrategia de este Banco en relación con la Experiencia de Cliente seguro que será de interés práctico para todos los que participen de este evento el día 29 de Noviembre a las 19:00.
Speakers
Carlos Oliveira
Corporate Director of Client Laboratory at Evo Banco
Corporate Director of Customer Laboratory at Evo Banco (Big Data, Analytics, innovation, Strategic Alliances, Multichannel, UX, Marketing and communication).
More than 22 years of managerial experience in top-level multinational companies such as Johnson & Johnson, Kellogg Company or Grupo IFA, where he has held positions of General, Commercial and Business Development Manager. More than 17 years of teaching experience.
At the educational level, Carlos has a degree in Business Administration from the Complutense University, an MBA from IESE and is a Co-Active CTI Coach.
Javier Ontiveros Benito
Director CEO Quid Qualitas. Expert in Marketing, Sales, Customer&Employee Experience and Coach executive. Certificate in model i4 of Neuroleadership. Vice president of the AEC Customer Experience Committee. Degree in Mathematical Sciences specialising Statistics and Operational Research and Methodology of Mathematics. Over 20 years’ experience in Marketing, Communications, Sales Consultancy and Human Resources Management.