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La Experiencia de Cliente en acción. Caso de éxito Evo Banco.
CEU IAM Business School te invita al evento "La Experiencia de Cliente en acción. Caso de éxito Evo Banco"

When

Thursday, 29 november 2018 - 19:00h

Where

Campus Argüelles
Calle Tutor, 35
28008 - Madrid

Access

Free

Format

Attendance

Touchpoints para sorprender y fidelizar. Customer Journey líquido

Evo Banco tiene una historia exitosa que contar en Experiencia de Cliente. Además de los premios y galardones obtenidos, tiene el NPS (Net Promoter Score) más alto en el sector bancario español.

Conocer de primera mano las acciones y estrategia de este Banco en relación con la Experiencia de Cliente seguro que será de interés práctico para todos los que participen de este evento el día 29 de Noviembre a las 19:00.

Speakers

Carlos Oliveira

Carlos Oliveira

Corporate Director of Client Laboratory at Evo Banco

Corporate Director of Customer Laboratory at Evo Banco (Big Data, Analytics, innovation, Strategic Alliances, Multichannel, UX, Marketing and communication).
More than 22 years of managerial experience in top-level multinational companies such as Johnson & Johnson, Kellogg Company or Grupo IFA, where he has held positions of General, Commercial and Business Development Manager. More than 17 years of teaching experience.
At the educational level, Carlos has a degree in Business Administration from the Complutense University, an MBA from IESE and is a Co-Active CTI Coach.

Javier Ontiveros Benito

Javier Ontiveros Benito

Director CEO Quid Qualitas. Expert in Marketing, Sales, Customer&Employee Experience and Coach executive. Certificate in model i4 of Neuroleadership. Vice president of the AEC Customer Experience Committee. Degree in Mathematical Sciences specialising Statistics and Operational Research and Methodology of Mathematics. Over 20 years’ experience in Marketing, Communications, Sales Consultancy and Human Resources Management.