The Customer Experience lives moments of reinvention and acquires a crucial relevance so that organizations can differentiate themselves. Technology must facilitate the implementation of CX so that customer interaction with the organization is easy and provides the value you expect and even exceeds your expectations. Attracting and Retaining Clients has to do with increasing Business for any type of organization, something that has remained unchanged for many years, what has changed is the way to achieve it: offering differentiating and profitable experiences to clients is the best strategy for to get it.
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Javier Ontiveros Benito
Director CEO Quid Qualitas. Expert in Marketing, Sales, Customer&Employee Experience and Coach executive. Certificate in model i4 of Neuroleadership. Vice president of the AEC Customer Experience Committee. Degree in Mathematical Sciences specialising Statistics and Operational Research and Methodology of Mathematics. Over 20 years’ experience in Marketing, Communications, Sales Consultancy and Human Resources Management.