facebook pixel
Skip to main content
CEU IAM Business School
en
 | 
es
Training Offer
News
Innovation and Society
Services CEU IAM
Meet IAM
Virtual Campus
TV
en
 | 
es
Training Offer
MBAs
Masters
Executive Programmes
Advanced Programmes
Focused Programmes
Executive Summer School
News
Blog
Events
Innovation and Society
Healthcare Trends Lab Observatory
CEU DHR COL-HUB Observatory
Francesco Economy
Services CEU IAM
Subsidies and Grants
Admissions
Alumni Network
Professional Careers
Custom Programmes
Leadership, Ethics and Talent
Meet IAM
About Us
Contact
What do you think about my work?

What do you think about my work?

CEU IAM
 / 
CEU IAM Blog
 / 
Business Ethics
 / 
What do you think about my work?
Share it 
Share it - LinkedIn Share it - Facebook Share it - Whatsapp Share it - Twitter
No ratings yet 
What do you think about my work?
  
 0 % 
  
 0 % 
  
 0 % 
  
 0 % 
  
 0 % 
No ratings yet 

Monday, 27 january 2020 | Redacción CEU

Nowadays, one of the biggest fears among professionals is that their work may eventually end up being performed by a robot. Thus, it is striking to see that companies often forget to take care of one of the main characteristics of employees, and one that makes them unique: their ability to have emotions. This can only be done maintaining a strong commitment to soft skills. In particular, when we talk about emotions at work, empathy and communication are especially important. The way we interact with others, our ability to put ourselves in the shoes of our coworkers, our gestural and verbal language, as well as what we say and what we do not say are as important at work as our technical capabilities. Therefore, today, in CEU IAM Blog, we want to focus especially on a key aspect to communication: feedback. Why is it important to give and receive feedback?


Ethical leaders do not give orders, but they delegate instead. As we have mentioned on other occasions, delegating is the way through which leaders learn to share responsibilities. Nonetheless, there are other formulas which are also useful in order to involve, guide and motivate employees. Some of these actions that may contribute to this goal are sharing feelings, impressions, ideas, suggestions and opinions. In fact, silence is one of the worst messages that managers can send to their employees. When nothing is said, workers do not have any type of reference. They do not know whether they are performing a good job, whether there is something they should improve and whether they are fulfilling the objectives of the company. Likewise, they do not know what job expectations they might have either. Thinking that workers only have to know the details of their assigned tasks is a reductionist approach.

What does feedback exactly means? 

At work, the term "feeedback" gives name to the response or reaction that helps us measure the level of satisfaction of our recipient, which in this case could be a client, a partner or a boss. An example: <<Last week, we presented a new product and we are receiving very positive feedback from customers>>. Indeed, this response is key to a business that works primarily for consumers (B2C), but in any company the care of the relationship between managers and subordinates is also essential. The more information professionals have about the performance of their work, the more productive they can become and the more trust they will have in the people who offer it. On the other hand, bosses cannot call themselves leaders, if they do not offer adequate feedback to their employees, as they will not be guiding them properly.

When we use this term, we are referring to a kind of criticism. And as such, it can have two senses: positive or negative. Both can be useful to improve performance. However, we should always keep in mind that emotions come into play in this type of communication, so it will be very important to keep a proper approach:

  • Positive feedback 

As the name implies, positive feedback focuses on the positive aspects of work: good behaviors, the fulfillment of goals, proactive attitudes, etc. It is a type of recognition that has a strong impact on professionals, especially when it is expressed in public. It helps professionals to grow, increase their level of confidence and reaffirm themselves. On the other hand, with this feedback, leaders set the path on which they want to work, guide the rest of the professionals, improve their performance and increase their motivation. Feedback is a kind of compass that helps leaders set the course. It is their North.

  • Negative feedback

Should leaders always share what they think about their teams? Yes, they should as long as their assessments are constructive and work-related and might help employees to grow. Professionals do not always perform a good job, and the leaders' job is to reverse this kind of situations. In this case, appraising someone’s job in public may have a very negative impact, so it is advisable to choose an opportune moment to communicate this information and not offer this type of feedback in an improvised and impulsive way. It is important to underline that the approach must always be constructive. The objective is to modify a behavior, an attitude or a bad execution of the work, not to punish it. Empathy is crucial.

 

What do you think about my work?

Tips to offer good feedback

  • Giving feedback in two ways: Employees learn from leaders, but leaders do from employees as well. Leaders should always try to keep a fair and objective approach, but to do so they also have to be willing to actively listen to the professionals they work with. Only in this way will they be able to have a comprehensive vision and improve their work as guides.
  • Offering feedback frequently: Feedback is not a one-time matter. When employees constantly receive information on how they perform their work, they can work better.
  • Taking care of the place and the moment: If leaders are angry, they can hardly make constructive appraisals. The context must be taken into account. The impact has to be estimated as well. For example, it is not a good idea to offer negative feedback a few minutes before an important event.
  • Minding language and manners: The objective is not to undermine the employees' self-esteem, but to motivate them and help them grow and improve so that they can eventually perform a better job. It is advisable to avoid comparisons with other coworkers, to focus only on the negative aspects and to use an absolute language ("never", "always", "in any way", etc.). 
  • Guiding: Leaders should be able to identify mistakes, but they also have to provide the keys and solutions, as well as support them with the appropriate instruments to prevent them from happening again.

The CEU IAM Business School offers multiple programs which are focused on people management: Executive MBA, Executive Development Program, Pharma & Biotech MDP (streaming and in-person program) and Management Program in Digital Banking: Innovation and Financial Technology. In all of them, our Business School is always committed to maintaining a strong ethical sense in the leadership approach. Ask for further information with no obligation on your part!
 

☆
☆
☆
☆
☆
Rate this article
Share it 
Share it - LinkedIn Share it - Facebook Share it - Whatsapp Share it - Twitter

Related articles

Related articles: Leading and inspiring by example

Monday, 19 march 2018

Leading and inspiring by example

Leaders are not only the visionaries, the guiding forces of the companies or the ones who govern, they are also the ones who inspire their employees by example

Related articles: What leads a worker to follow a leader?

Monday, 21 october 2019

What leads a worker to follow a leader?

Leading means more than just being in charge. True leaders have to build trust and win respect. What qualities do they need to achieve this?

Related articles: An ethical problem that companies must face

Monday, 3 june 2019

An ethical problem that companies must face

Mobbing is a problem without gender or hierarchy, but with a fixed location: the workplace. How can a company deal with workplace harassment?

CEU IAM Business School is the CEU group Business School
Universidad CEU San Pablo
Universitat Abat Oliba CEU
Universidad CEU Cardenal Herrera
Leadership

The common denominator of CEU IAM programs is Leadership. Fruit of which maintains a unique alliance in Spain with the Center for Creative Leadership. Currently, one of the best leadership programs in the world is taught in all its executive courses.

CEU IAM understands that there is a great need to train professionals capable of leading their organizations in a changing, digital and international environment. Managers are needed to lead the changes, inside and outside their borders, and to generate a positive and profound impact on people and organizations.

Center for Creative Leadership

 

AACSB International
CEU Institute for Advanced Management is a member of AACSB International
(Association to Advanced Collegiate Schools of Business)

 

Asociación Católica de Propagandistas
El CEU es una obra de la Asociación Católica de Propagandistas

 

Madrid Excelente

+34 915 140 445 CEU IAM phone: +34 915 140 445
+34 670 058 726 CEU IAM whatsapp: +34 670 058 726
secretaria[@]iamceu.com CEU IAM email: secretaria[@]iamceu.com
Legal Warning and Data Protection
Social Media Policy
General Conditions of Contract
Cookies Policy
Institutional Ethical Channel
Training Cycles Madrid
Web Map
CEU IAM en LinkedIn CEU IAM en YouTube CEU IAM en Facebook CEU IAM en Instagram CEU IAM en Twitter
x
x
x
x